Policies

Privacy & Security

Security

Security is our number one priority. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the farthest level of security.

For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them. You are solely responsible for any use and misuse of your login name and password and for all activities that occur under your login name and password. Freyja Wool Store recommends that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.

You must urgently notify Freyja Wool Store of any unauthorized use of your login name or password.

Privacy

Freyja Wool Store respects your privacy. We will not under any circumstances sell or release your information. All of the information obtained from our web site will be used for processing purposes only. Freyja Wool Store may send you e-mails, such as updates to any recent orders and/or returns. Freyja Wool Store may also send you information on special offers from time to time, in accordance with our privacy policy.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address.

This information is used to provide you with important Freyja Wool Store services such as automated order status updates via e-mail.

Ordering & Cancellation

How to Order

Select the products and click the Add to Cart button in the item description and checkout. If you have any Promotional or Discount Code, please enter before checkout. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order. If you purchase an in-stock you will be charged accordingly for the available product. You will be kept up-to-date via our website and through standard Order Status emails to your account.

Order Processing Time

Please note that orders placed on weekends or holidays will not be processed until the following regular business day; please allow 2 days order processing time. Orders are processed and shipped during regular business hours (10:00 am - 6:00 pm EST, Monday through Friday, except holidays). If we face difficulties processing or shipping your order, you will be contacted by a customer service representative and given an opportunity to either change or cancel your order.

Back-Orders

A special message will be displayed in your Shopping cart, when ordering item that are currently not in stock. The delivery time, in this case may take up to 14 business days from the purchase date.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call 416 618 2191 during Freyja Wool Store hours of operation to request a change to your order. Please have your sales order or customer number ready for better assistance.

We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 416 618 2191 during Freyja Wool Store hours of operation to request an order cancellation.

You will receive a credit for the full amount to your Pay Pal Account in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the high volume of emails we receive each day.

We cannot process cancellation for orders once they have shipped. If we are unable to make the change before the order is processed and shipped, you may need to return the item (Please review our return policy).

Payment, Pricing & Promotions

Pricing

We make possible effort to keep our prices low and offer the best value based on current market. All prices quoted are in Canadian dollars and do not include sales taxes. Due to market conditions all prices shown are in effect at the date of purchase and are subject to change without notice.

Sales Tax

Applicable sales tax will be charged for Canadian purchases based on the province of delivery. Please note we are registered business, so we abide by the province`s tax laws. For International buyers - Any applicable import duties and customs fees are the responsibility of the purchaser.

Payment Options

  • PayPal or Cash during pick up.
  • Personal cheques are accepted.
  • All orders must be paid in full prior to shipping.
  • Sales receipts are delivered by email.

Promotions / Promo Codes

Our promotional codes may be found in online advertisements, sent via email to our Newsletter subscribers. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is specified. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied.